Privacy Policy

At Al-Mehran Travels and Tours Agency, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information we gather through our website, mobile applications, and other services.

We may collect various types of personal information from our customers, including but not limited to:

• 1. Contact Information: such as name, email address, phone number, and mailing address.
• 2. Travel Preferences: such as destination preferences, travel dates, accommodation preferences, and special requests.
• 3. Payment Information: such as credit card details, billing address, and other payment-related information.
• 4. Passport and Visa Information: when required for travel bookings.
• 5. Demographic Information: such as age, gender, and nationality.
• 6. Communication Preferences: such as your preferences for receiving marketing communications and updates.

We may use the information we collect for the following purposes:

• 1. To process and fulfill travel bookings and reservations.
• 2. To communicate with you regarding your bookings, inquiries, and other travel-related matters.
• 3. To personalize your experience and tailor our services to your preferences.
• 4. To provide customer support and assistance.
• 5. To send you promotional offers, newsletters, and marketing communications (you can opt out of these communications at any time).
• 6. To improve our website, products, and services based on customer feedback and usage patterns.
• 7. To comply with legal and regulatory requirements.

We may share your personal information with third parties in the following circumstances

• 1. With service providers and business partners who assist us in providing our services, such as airlines, hotels, tour operators, and payment processors.
• 2. With government authorities or law enforcement agencies when required by law or to protect our rights and interests.
• 3. With your consent or as otherwise disclosed at the time of collection.

We take reasonable measures to safeguard the personal information we collect and maintain, including physical, technical, and administrative security measures. However, no method of transmission over the internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

You have the right to access, update, and correct your personal information, as well as to request its deletion, subject to applicable laws. You may also opt out of receiving marketing communications from us at any time by following the instructions provided in such communications.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We encourage you to review this Policy periodically for any updates.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [contact email/phone number/address.

This Privacy Policy was last updated on 4th March 2024.